Patient Family Advisory Counsil (PFAC)
  In 2017, Washington Family Medicine began participating in a 5 year program called CPC+ (Comprehensive Primary Care Plus).  It is a multi-payer initiative designed to improve primary care through focus on Access and continuity; Care management; Comprehensiveness and coordination; Patient and caregiver engagement; Planned care and Population health; Behavioral and psychosocial needs.  We have several care managers in our office each week focusing on things like diabetes and nutrition, social work needs, or chronic condition management.  CPC+ is designed to benefit all of our patients and is not insurance dependent.  One of the requirements of the CPC+ program is to initiate a Patient Family Advisory Council (PFAC) and have regular meetings.  We have successfully had two PFAC meetings, with our third scheduled.  We have a well-rounded group of patients from different age groups, genders, etc... who make up our first group of PFAC members.  We also have a few staff members that represent different work areas in our office, who are participating.  In these meetings we discuss things that patients think are going well, as well as things they think we need to work on.  In our first meeting we discovered that our patients really appreciate us, and the amount of effort we put into trying to take good care of everyone.  They are also very devoted to Dr. Calton and NP Juli.  As a result of our first meeting we have put earplugs in the waiting room, added some hand sanitizer dispensers, and created an informational document for our student doctors.  Some of the things on the list from our second meeting are to create a "Did you know?" document for patients making them aware of resources, utilize different ways to get information out to our patients, create a database of patients with specific conditions who are willing to share their experience with others going through the same thing (ex: a new diabetic).  It is out intent to keep everyone updated at least quarterly about the progress PFAC is making.  If you have suggestions or ideas of topics to discuss in our PFAC meetings, please contact one of our staff members.  Also, if you are interested in the next round of PFAC selection, let one of us know!